Terms and Conditions
aka the fine print!
The goods are to be carried at owner’s risk.
This means that the carrier will pay no compensation if the goods are lost or damaged, unless the carrier intentionally loses or damages them.
Van and A Man encourages all customers to discuss insurance with their home and contents insurance provider
The best pricing available for the customer to insure their goods during a house move is usually via their house and contents insurer.
If you do require assistance to purchase insurance to cover your goods during transit, please discuss with Van and A Man.
TVs – flat-panel TVs continue to become lighter and thinner.
They contain a full face of glass and combined with the thin design = an extremely fragile device. Plus, if the TV is 50” or larger, the sheer size can make it difficult for one person to manoeuvre. It’s especially important to carefully pack your TV, whether large or small:
- Pack your TV in an appropriate box – the original box with protective covering and foam. If the original box is not available, obtain a heavy-duty box designed for flat panel TVs from the hardware store;
- Keep the TV upright;
- Label and secure the box.
If moving a small TV (approx. 27” or less), you could skip the box, although a box is still your best protection, especially for keeping it upright.
Purchasing transit insurance will also give you peace of mind if your TV is very expensive.
Van and A Man has specialised gear for the packing and safe transporting of your TV. To arrange for the use of a TV box, please discuss with our staff at the time of making your booking.
Frequently Asked Questions
What happens if the weather is bad on the day I am meant to move?
We can be flexible with changing the day of your scheduled move depending on our availability, but we will do whatever it takes to get the job done. We are happy to work in the rain.
Do I need to empty/remove the drawers from my dresser/duchess?
No, you don’t! If it is too heavy our crew will remove the drawers, move the frame & replace the drawers.
Can you disassemble & reassemble my beds and cots?
Yes, we sure can! Please let us know prior to the move so we can ensure our crew have all the right tools with them for when they arrive onsite.
Do you travel NZ wide and how often?
We do full houses moves to anywhere in NZ and often have space coming back from these destinations for other smaller items.
How do backloads work?
When we are returning from a destination, we can give a different rate if we are already in the location from which you require something moved – this is what we call a backload.
What is the insurance policy? Is my stuff covered?
We have carriers’ risk liability only. We recommend you organise transit insurance with your own insurance provider however Van and a Man can arrange this for you in-house at an extra cost.
My driveway is tight & narrow, and you won’t be able to fit a truck up it, what can you do instead?
Van and a Man have a wide variety of different sized vehicles so we can arrange to send the best vehicle to fit the location. However, if it is a huge worry, we can send someone out to do a site visit prior to moving day.
Do you provide all necessary boxes & packing materials?
We sell a range of boxes and packaging, but this does need to be asked about/arranged prior to the move.
How can I help to make the move as smooth as possible?
We recommend labeling items, having a plan, having boxes packed, and being organised & ready for when our crew arrive on-site so they can pack the vehicle and head to the next destination!
What do I have to do on moving day?
We understand moving is very stressful, but we have very experienced and talented staff who will take the ‘load’ off you. They will ask for clear instructions and like you to be ready to go.
I want to store some of my items as part of my move, how can I do this?
Through our Van and a Man storage yard – we offer a range of different sizes & prices to suit any need, subject to availability.
When do I have to pay for my removal?
We will process your invoice 1-2 days after the move has been completed and ask for payment within 7 days